Biography
My career began over 25 years ago at Prudential Insurance Company. I worked my way up through the ranks, holding various management positions in departments including dental, managed medical, underwriting, billing and eligibility. Most importantly, while working with Prudential I trained with a team of consultants and learned the all too important skills of setting goals and expectations, measuring the effectiveness, reporting against the goals, problem solving, delivering effective feedback, team building and meeting facilitation.
These transferable process improvement skills benefited me as I moved on to work at several third-party administrators (TPAs) in positions such as Director of Customer Service, managing a 150 seat call center, and Implementation/Project Manager, developing a team of people on the finesse of providing a nearly seamless transition of business from one company to another.
Having spent many years working in operations and project management, I took the next logical step by moving into a sales position where I sold group medical insurance for several years. After having worked my way through the health insurance field it became evident to me that I was ready to take my career in a whole new direction, and thus launch my own business, Courageous Conversations.
I started Courageous Conversations so I could focus on my strengths and passion which are in working with people and helping them develop the skill-sets necessary to take calculated risks, follow through on their decisions and become accountable for their decisions. This in turn creates a strong, confident and successful person and an excellent leader or team player.
It takes courage to want to make a significant change in one’s life. And it takes courage to seek out assistance and to share personal information in an effort to create a new direction in life. I am prepared and excited to offer you the guidance and support needed to help you make the necessary changes to become that strong, confident person you were meant to be.
